Inventory City helps companies grow by handling the storage, fulfillment and returns of their orders through 3PL Services. 

Third-party logistics (or 3PL) refers to the outsourcing of ecommerce logistics processes, including inventory management, picking, packing, and shipping of orders. 3PL providers allow ecommerce merchants to outsource fulfillment, which is often costly and unproductive to manage in-house.  


We work with clients to determine which products we will be receiving and how many units. This helps us stay organized with receiving product, meaning we can start fulfilling your orders more quickly and efficiently.

Once we receive your inventory, we store your items in our fulfillment center. Each SKU has a separate dedicated storage location, either on a shelf, in a bin, or on a pallet.

We make sure you have enough storage space for your current inventory — as your product line and order volume grow, your storage must be able to scale with you.


When a customer places an order, it’s time for the fulfillment process to begin.

When an order is sent to us, it is assigned to the picking team. The picking team receives a packing slip of the items, quantities, and storage locations at the facility to collect the ordered products from their respective locations.


When all items in an order have been picked, it’s time to get them securely packed for shipping. The packing materials used will depend based on your brand preferences, and the items being shipped.

The most common standard packing materials include:

  • Unbranded boxes
  • Bubble mailers
  • Poly bags
  • Packing tape
  • Bubble wrap

.We usually choose the best packing materials to both protect your products and achieve the lowest practical dimensional weight.

Dimensional weight is a shipping pricing technique that takes into account package dimensions to determine shipping rates. Using the right packing materials can help keep shipping costs low.

If you want your brand to shine through your shipping, make sure you let us know that you have custom packaging and we will use that packaging.


The next step is shipping your order. Inventory City will purchase and print shipping labels on your behalf. Some companies have preferred carrier partners, while others compare shipping costs from a variety of carriers, so let us know your preference and we will use them.

Carriers such as DHL, USPS, and UPS pick up orders from our warehouse to ship. The carrier and shipping speed for each order depend on our partnerships and policies as well as the ship options offered by the client and selected by the end customer.


We also offer return processing services. If a customer returns an order by shipping it back to us, we will process the return and restock or dispose of the item depending on their policies and your preferences.

You can choose to have us provide return shipping labels for your customers. This offers convenience for both you and your customers; you won’t have to handle returns in-house, and customers can easily track the status of their return shipment.


If you have any questions, don't hesitate to reach out to us at 480-900-6017 or email us at info@inventorycity.com